Returns and Cancellations

Returns

We hope you will be happy with your purchase but if you’re not, for any reason, we offer a hassle free returns policy. Just return the unworn items in their original packaging within 14 days of receipt of your purchase. Please follow the guidelines below and we’ll exchange or refund your items:

Contact us to let us know you’ll be requiring a refund / exchange.

Complete the returns slip enclosed with your original order.

Return the item and slip to us using adequate protective packaging within 14 days from receiving the goods. It is important that the items are returned to us in a resaleable condition, unworn/unopened, undamaged and with all of the original packaging.

Please return your items to:

Customer Services
Edenspiration Ltd
7 Kingsley Avenue
Mansfield Woodhouse
Mansfield
Nottinghamshire
NG19 9HY

You are fully responsible for the cost of returning the goods to us.  You are fully responsible for any loss or damage to the goods, and so we recommend that you return the goods by Royal Mail Recorded of Special Delivery.

For a refund we will reimburse you the cost of the item, minus postage costs, using the same method as you paid with. Please allow up to 10 days for a refund to be processed following our confirmation of receipt of the items.

For an exchange, please contact us as soon as possible to advise what item you would like so that we can reserve your choice to avoid disappointment. If you would like some help in choosing a suitable alternative please contact us so we can advise on your options.

On receipt of your return we will post out your new item at no extra cost to you (subject to availability and for UK orders only) using the standard delivery service option.

Please note that items on sale and those bought with voucher codes in times of a sale are non-refundable. Items may be returned for credit (unless specifically noted otherwise) and any sale items exchanged may incur additional delivery charges.

Please note, for hygiene reasons, we cannot offer returns on the following items where a sealed item has been unsealed: baby teething and feeding equipment, liquids, gels and creams.

Cancellations

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order without penalty within fourteen days of receipt of your goods. If you wish to do this you will need to advise us in writing of this, simply returning your items does not count as cancelling your order. This will be treated as a return rather than a cancellation.

You are still liable to return the goods to us at your cost and risk, and again we advise the use or Royal Mail recorded of Special Delivery options for the return of the goods. In this case you must not unpack the goods when you receive them but send them straight back to us with all packaging intact.

You can cancel your order at any point before we email to say your order has been shipped.  Please send an email to advise us that you wish to cancel, otherwise, you will be responsible for the return postage of the goods as stated above.